Verzendbeleid

Once your order has been delivered, you can enjoy your order! Of course, something could always go wrong. Do you want to exchange or return it? Please contact us at support@sneaqs.com.

Defective product?

How awful! Unfortunately, it is possible that your product is damaged during transport. For this, we always deliver a new package for free the first time, and unfortunately, we can not make a refund. Is it defective the second time? Then we refund the entire purchase price.

Lost package?

In the event that a package is lost or not delivered due to a logistical reason, we will always send a new package before continuing with our refund and return policy.

Import duties

In some cases of our packages, the customs will make check the package delivered to you. Unfortunately, this legislation has changed from 1 July 2021, and unfortunately, we have no influence on it. In some cases, it may be possible that the customs will require a small number of import costs. But no worries! We see that in 99% of cases, this will not happen. Are customs duties still paid? Please contact us.

Delivery when you are not at home or at the post office

If a package is delivered at the door or to the post office, Sneaqs has incurred the cost of delivering the package. If the package is not accepted or not picked up at the post office, this will be automatically returned to the supplier and we have the right to withhold € 15 from the amount you receive back. For other questions, you can always contact us at support@sneaqs.com.

Package Delivered but Not Received Policy

 If the tracking information indicates that your package has been delivered, but you have not received it, please review our "Package Delivered but Not Received" policy outlined below:

1. Timely Reporting:
If you believe that your package has been marked as delivered, but you have not received it, we kindly request that you follow these steps:

a. Contact Us Promptly: Notify us of the discrepancy within 7 days from the date of the reported delivery. You can reach out to our customer service team via email at support@sneaqs.com

b. Provide Order Details: When contacting us, please provide your order number and any relevant details about the situation. This information is crucial for us to investigate and address the issue promptly.

2. Investigation Process:
Upon receiving your report, our team will initiate an investigation into the delivery status of your package. We will review the provided information and collaborate with our shipping partners to determine the accuracy of the delivery status.

3. Resolution Options:
Based on the results of our investigation, we will work with you to find an appropriate resolution. This may include:

a. Confirmation: If our investigation confirms that the package was delivered to the correct address, we will provide any available evidence, such as delivery confirmation or GPS data.

b. Replacement: If it is determined that the package was not delivered or was lost in transit, we may offer to resend the items in your order.

c. Refund: In certain circumstances, a refund may be issued if the package cannot be located or if the delay is due to factors beyond our control.

4. Reporting Deadline:
Please note that to initiate an effective investigation, it is crucial to report the issue within 7 days from the date of the reported delivery. This allows us to collaborate with our shipping partners promptly and resolve the matter in a timely fashion.

5. Contact Information:
For any issues related to packages marked as delivered but not received, please contact us at support@sneaqs.com or visit our Contact Us page on the website.

6. Updates to the Policy:
We reserve the right to update and modify this Package Delivered but Not Received Policy as needed. Any changes will be communicated to customers through our website or via email.

Thank you for your understanding and cooperation as we work together to ensure a satisfactory resolution to any delivery-related concerns.